Global Maintenance Support

PTC Product Support 1.3: The Evolution of Support

PTC Product Support delivers a revolutionary and comprehensive support experience designed to increase your productivity and reduce your effort in getting issues resolved. You’ll benefit from a continuous stream of enhancements that provide:

• Direct access to Technical Support within your software
• Improved quality and quantity of help documentation
• New software administration tools
• Consistent delivery of maintenance and major software releases

Just like your PTC software, new support improvements, features and functionality will be rolled out in releases. Click here to see the newest set of enhancements ready for you to use.

What Is Your Maintenance Support Strategy?
Your improved experience begins with creating and adopting a Support Strategy that will help you derive value from your software investment – not just today or tomorrow – but for years to come.

When interacting with Technical Support think "Web First". For example: access the online product release calendar to plan updates, log and track cases online and attend productivity-enhancing Tech Tips sessions from the convenience of your desk.

Maintenance Support customers can start taking advantage of PTC Product Support now. If you have software that is not covered by Maintenance Support there’s no better time to re-activate and revitalize your software experience!